Chandan Kumar
GNOC Analyst at Motricity
New Delhi, Delhi, India
34 - 36 Years
(***) - *** - ****
Last Updated:
December 27 ,2019
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Company Information

Logo Motricity
Bellevue, WA
No. of Employees
201-500 employees
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Chandan's Experience

GNOC Analyst
Responsibilities: 24*7 Level 1 support for all networking equipments and servers and acting as a first point of contact to various business partners. We ensure maximum Availability and Uptime by monitoring Critical Datacenter Infrastructure. Checking and Resolving networks and server related issues for all equipments using Terminal Services and Remote Desktop Technology. Identify the severity of issue when ever came across any critical/production impacting incident. Creating Sev -1 Notification and work with the concern team till the Sev - 1 Closure. Tools: HP - Open View Operation,Nagios,Hyperic,OP5(Monitoring) HP BAC(Big IP), Opsview, HP Site scope (Web based Monitoring) Service Now,Remedy (Ticketing) Extra Hop Central Manager(Monitoring network services, Throughput) NMS & CNM Portal (Bandwidth Utilisation) Novell iManager(user account management)
June 2011 – January 2012

Samsung Electronics
Lead Engineer
• Responsible for mixed Linux and Windows virtual environment managing cloud infrastructure services and multiple cloud server instances using AWS. • Monitor, analyze & address reliability & performance issues • Provisioning and management of EC2-instances, ELB, AWS VPC, S3, IAM.
May 2016 – Present

Associate Infrastructure L2
• Perform daily system monitoring using monitoring tool (Nagios, Zabbix), application logs, and verifying completion of scheduled jobs such as backups. • Responsible for OS patches and release patches on a regular basis. Analyzing system logs and identifying potential issues with computer systems. • Deploy window patch using WSUS (Windows Server Update Services). • Administered Windows Server Active Directory, including Group Policy, creation and manage user accounts, managing access controls, and domain structure configuration. • Monitor and manage BizTalk application, create and update send ports, receive ports, orchestrations etc. stop\start hosts and host instances as per request. • Import\export binding files and msi files of BizTalk application, BTS explorer utility on the time of release or patch deployment. • Manage IIS server services, cache status etc. • Performing backups for all servers. • Responsible for database backup if needed. • Performing routine audits of systems and software. • Making Business Readiness on daily basis and send it to the leadership. • Using VMware VSphere and Rack space to provide the user support on Cloud and for taking backups of all virtual machines using PHD Virtual backup tool. • Responsibility for Log management activity. • System performance tuning and other maintenance activities. • Using Incident/Service Management/Change Management Software BMC Remedy and Service Now for logging the calls, Service request, Change request, Work orders and ensuring the closure of the calls within 100% SLA norms and regulating and creating reports and weekly presentation of domain. • Creating and maintaining regular reports, SOP’s, work and throughout results within standard SLA.
August 2013 – May 2016

NOC Associate
• 24*7 Level 1 support for all networking equipment’s and servers and acting as a first point of contact to various business partners. • Professional services involving system administration, and operational support for production systems. • Creating Sev -1 Notification and work with the concern team till the Sev – 1 Closure • Responsible for third-level support for all server related issues. • Maintain Oracle ATG E-commerce for deployment, Indexing, Administration of Various projects. • Implemented security policy and virus protection. • Supporting multiple International projects with different technologies (VM Ware, Linux and Windows). • Monitor all the Web Application Server, Linux\Windows based Production server, Load Balancers, networking devices and modifying the services, host and enabling/disabling the alerts in all tools 24*7. • Checking server health and creating report. • Prepared and maintained documentation of technologies, standards and procedures. Tools: • Nagios, Zabbix, Pingdom, Rackspace Portal, Vfabric-Hyperic,OP5 Monitor(Monitoring) • Remedy, Service-Now, Jira, OTRS, Zendesk(Ticketing) • New Relic and Gomez(monitoring) • VMware vSphere, PHD Virtual backup tool.
January 2012 – July 2013

Ozone Networks
Network Engineer cum Cyber Assistant
Handling the Wi-Fi & LAN Networking and user's internet issue. Responsibilities: Troubleshoot & Monitor onsite all Access points, Switches, Routers and other Network devices. Monitoring PRTG Traffic Grapher, MRTG & Cacti Graph. Configuration & maintenance of Access Points (Linksys, HP Procurve, MROTEK, D-Link, Engenius and Brovis), and Broadband Router (Linksys-WRT54G2). Working on Nomadix server and Aptilo AAA server has been used for maintain and troubleshoot networking devices and internet. Coordination with network service providers like TATA and Airtel for any issue related to lease lines & ILP. Proficient in installation, management and configuration of Printers and Scanners. Proficient in installation, management and configuration of Windows OS. Installation and maintenance of networking equipment's and associated connections & cabling throughout the network infrastructure. Coordinate problem tracking and resolution across multiple disciplines of hardware, networking application and system software. Tools: Sales force customer portal(Ticketing) PRTG Grapher and NMS Portal (Monitoring)
October 2008 – May 2011

Chandan's Education

2004 - 2008